SHIPPING POLICY

Order Processing

At Midnight Starz, we are committed to providing a smooth and efficient delivery experience. Orders placed before 5:00pm are processed and shipped on the same business day, while orders placed after 5:00pm will be processed on the next working day. Please note that we do not process or ship orders on weekends or public holidays.​​​​​​​​​​

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Delivery Time

Delivery typically takes 3-5 days from the date of shipment, although times may vary depending on your location, courier availability, and unforeseen circumstances. During peak seasons or promotional periods, deliveries may take slightly longer due to higher volumes.​​​​​​​​​​​

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Shipping Fees​

We offer flat-rate shipping fees based on your location:

• West Malaysia: RM10

• East Malaysia: RM18

Enjoy free shipping for orders over RM300. This offer is automatically applied at checkout.

From time to time, additional free shipping promotions may be available during special events.

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Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package through our courier partner's website.

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Delivery Issues​

In case of incorrect delivery addresses, failed delivery attempts, or other exceptional circumstances, our team will promptly reach out to resolve the issue. To avoid delays, we encourage you to double-check your delivery address during checkout.

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If you have any questions or concerns about your shipment, our customer service team is available at [email] to assist you.